Webex Audio Issues

If you are not hearing any sound, try the following:

1. Make sure you are connected to the audio. When connected, a phone or headset icon should appear next to your name in the Participants panel.

2. Use the Audio and Video Connection ... or Computer Audio Settings..., under the Audio menu, to make sure you have selected the right speaker to use for audio. You may also adjust the audio volume from this screen.

3. If connected using your computer, try increasing the volume on your speakers or headset.

4. Make sure the host or presenter is actually speaking. When they are talking, you should see blue waves coming from their phone or microphone icon.

5. Try chatting with the other participants and see if others are unable to hear the audio.

6. If using VoIP or computer audio, make sure your speakers or headset are connected properly; try:

   • Restarting the Windows Audio service

   • Leaving the meeting and restarting your computer, then rejoin.

7. The exclamation mark appears when your speakers or headset are muted in your computer sound settings. This is a separate setting from any mute setting within the meeting window itself. Hover your mouse over the exclamation mark, and you will see an indicator of whether your speakers or microphone are muted. 

8. If the event is using Audio Broadcast, try leaving the event and rejoining. If you still have problems, you can request to join the phone conference.