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Make sure you are connected to the audio conference. When connected, a phone or headset icon should appear next to your name in the Participants panel.
Select speaker/microphone audio test, under the audio menu, to make sure you have selected the right speaker to use for audio. You may also adjust the audio volume from this screen.
Make sure the host or presenter is speaking. When they are talking, you will see blue waves coming from their phone or microphone icon.
The exclamation mark appears when your speakers or headset are muted in your computer sound settings. This is a separate setting than any mute setting within the meeting window itself. Hover your mouse over the Exclamation Mark, and you will see an indicator on whether your speakers or microphone are muted.
Try running a test session to ensure that the webex software is compatable with your device
If you are not hearing any sound, try the following:
Your lecturers control who is muted and who can chat in their sessions. It is possible that your lecturer hasn’t enabled these functions your sessions.
If connected using your computer, try increasing the volume on your speakers or headset
Try chatting to the other participants and see if others are unable to hear the audio.
If using VoIP or computer audio, make sure your speakers or headset are connected properly - try leaving the meeting and restarting your computer and then rejoin.
If the event is using Audio Broadcast, try leaving the event and rejoining. If you still have problems, you can request to join the phone conference.
Cant connect to audio because security certificate is not trusted?
To resolve this issue go to your device settings, select time and language, and then set the timezone to London
Support
Tel.: 0204 579 6407
Email: StudentServices@qahighereducation.com
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